Frequently Asked Questions


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How long do you store the media for?

We provide cloud storage of the media for up to 14 days from the date they’re available. You will need to download the media to your computer within this time frame. After 14 days you will need to contact our office to request a new download link. Media older than 6 months can be retrieved/resent for a $35 fee (must download within 14 days).

How will I receive My content?

You will receive an email that gives you access to download images in a zipped folder containing all images. This is the industries most universal and reliable way to send multiple large files over the internet. You should be familiar with unzipping files.

How many revisions do i get?

Due to the extensive production time we offer 2 complimentary proofs/edits prior to final encoding. Even the most minute changes requires a complete re-edit and hours of encoding. Additional edits will incur a reasonable charge.

In what format is my video in?

The video will be delivered to you in a high bitrate H.264 codec. This is exactly what you will need to upload the video directly to Vimeo, YouTube, or other video streaming platforms. For Instagram feed or Instagram stories we use specific bit rates for highest quality.

Do you upload the content to social channels?

We upload videos to our Vimeo and YouTube channels as part of our services. We strongly suggest that you upload the video file to your own video streaming channels as well.

What can I do with these images (Usage rights)?

he images may be used by the primary listing agent to market & sell the subject property in a customary manner for the duration of their listing contract. Limited usage rights are granted and images may never be distributed or sold to any third parties for use in any way. For more information on usage rights Click Here.

How Long till i receive my content?

Photography: You can expect a 2-business day turn-around for standard photography projects. Website content photography projects are typically completed within 3-business days but may take up to 1-week depending on image count.

Videography:  Basic video productions are completed within 3-7 business days from filming.

*Your projects can be expedited, including next business day, for an additional fee

How long does a production take?

We are typically on location for amount of hours needed to film the project depending on the size of the production. Once filming is completed: editing, post production, narration, and encoding etc takes approximately 3-7 business days to complete.

May i share the content?

No. You may never provide images to any third parties. If a third party is interested in the images they must contact our offices directly at 787.925.4203